redSHOP:Customer Reviews

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Contents

How customer reviews work

Customer Reviews-related sections

(admin, template tags, modules, feedback)

Getting customers to contribute reviews

Overview of the Reviews / Rating Management section

Reviews Listing screen

RedSHOP - Reviews Listing.png

Fields:
Product Name – the name of the product being reviewed
Title - the title, or brief summary, of the review
Author's name – the full name of the author
Date – the date the review was submitted
Rating – the rating level that was given for the review, measured in stars (although the graphic representing the ratings can easily be modified)
Favored – sets whether the review should be considered “favored” and is displayed among the “featured reviews” in redSHOP’s Review module
Published – sets whether the review should be published and visible on the product page; unpublish to hide the review


Actions:
New - takes you to the add review screen where you can manually add a product review on behalf of a customer
Edit - takes you to the edit review screen where you can modify an existing review's details. The screen can be reached either by clicking on the review title or clicking on the checkbox next to each title followed by the edit button
Delete - removes the review from the database, this is a permanent delete
Publish - lets you set reviews to be displayed on the front-end in batch, with either single or multiple reviews selected for publishing
Unpublish - lets you set reviews to be disabled and hidden from the front-end in batch, with either single or multiple reviews selected for unpublishing


Review Details screen

Fields:
Title – sets the title, or brief summary, of the review
Rating – sets the rating level given for the review, measured in stars (although the graphic representing the ratings can easily be modified); select the radio button of the star rating level
comment – a space where the content of the review is stored and displayed
User – the name of the author; if a new review is being manually entered, type in the first few characters of their name in this AJAX input box and wait a moment for a dropdown list with suggestions to appear, then click on the relevant name to select them
Product - the name of the product being reviewed; if a new review is being manually entered, type in the first few characters of the product name in this AJAX input box and wait a moment for a dropdown list with suggestions to appear, then click on the relevant product to select it
Favored – sets whether the review should be considered “favored” and is displayed among the “featured reviews” in redSHOP’s Review module (Available options: Yes, No)
Published – sets whether the review should be published and visible on the product page; unpublish to hide the review (Available options: Yes, No)


Actions:
Save - saves any changes made and redirects to the listing screen
Cancel - returns to the listing screen without saving any changes

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